Privacy Policy

Information we collect

• Account information, such as your name, contact details and profile information.
• Business, seller and verification information you submit to operate a shop.
• Listings, posts, messages, orders, support requests and other content you create.
• Transaction details needed to process and support purchases. MyKanta does not receive your full card details from the payment provider.
• Device, usage and technical information generated when you use the platform.

How we use information

• Provide accounts, business pages, marketplace features, messaging and customer support.
• Process orders, confirm payments and help resolve eligible disputes.
• Review sellers, protect users and investigate suspected fraud or misuse.
• Maintain, understand and improve MyKanta’s performance and user experience.
• Send service messages and, where permitted, communications you have chosen to receive.

When information is shared

Information may be shared with the buyer or seller involved in a transaction, with providers that help us operate payments and platform services, when required by law, or when needed to protect MyKanta and its users. Public profiles, business pages, posts and listings are visible according to their platform settings.

We do not sell your personal information as a standalone product.

Payments

Payments are handled by the payment options shown at checkout. Those providers process payment information under their own privacy terms. MyKanta receives transaction status and related details needed to manage the order, but not your complete card credentials.

How long information is kept

We keep information for as long as reasonably needed to provide MyKanta, maintain transaction and safety records, resolve disputes, meet legal obligations and enforce our agreements. The period can vary by the type of information and why it is held.

Security

We use reasonable administrative and technical safeguards designed to protect information. No online service can guarantee absolute security, so users should protect their passwords and report suspected unauthorised account access promptly.

Your choices

You may review and update available account information through MyKanta. You can also ask support about accessing, correcting or deleting personal information. Some records may need to be retained for transactions, safety, fraud prevention or legal obligations.

Children’s privacy

MyKanta is not intended for children who are not legally able to consent to using an online marketplace. If you believe a child has provided personal information without appropriate permission, contact support.

Changes to this policy

We may update this policy as MyKanta changes. The updated date will be shown on this page, and important changes may also be communicated through the platform.